Implementation Readiness
Strategy development
Define functional/technical/reporting requirements
System selection assistance
Spend analysis & supplier categorization
Cross-functional process mapping and gap analysis
Metric development
Communication plan
Change management
Implementation
Data cleansing
Catalog creation
Configuration design support
Training material & tools
System testing
Cutover planning
Supplier readiness
Key user training
Change management
Post-Implementation
Extended & advanced user training
Departmental set-up
Cutover execution
Hypercare
Post-deployment system utilization metrics
Post go-live modifications and advanced support
Change management